Fields of Application
These general conditions of sale apply to all orders placed on the site www.dormissima.net. If changed, the conditions will be those in effect at the date of confirmation of the order.
Online payment by credit card, credit card, visa or mastercard with Scellius Net, secure payment of La Banque Postale.
Payment by check
Paypal payment: credit card, visa, mastercard, and american express card.
Fight against fraud
Dormissima reserves the right to check the validity of the order, before shipping the order, by all means, necessary including the application of identification, proof of address, or any other evidence attesting to the accuracy of data entered when ordering.
Refund of the difference
After making your purchase if you find cheaper elsewhere within fifteen days with identical services, that is to say about a new material in original packaging and same availability, outside sales, Please send your application by mail with proof: quote, purchase order or pro forma invoice (see below details of the company), we will refund the difference found within the sale at a loss and within 30 days maximum from receipt of your request.
Our products are in stock and available in most common sizes, when they are shown "in stock". When not listed "in stock, we can order the product within the specified period. A free collection on demand is possible from our warehouse located in Haute-Loire (43), by appointment. The time processing of your order depends on the destination country ( 48 hours to 15 days ).
The products are delivered to the shipping address you provided in your order. Delivery in Europe and worldwide in the countries references by our suppliers. You can track the delivery of your order online using the parcel number provided by customer service when confirming the departure of your order, as provided for this purpose:
At any time, you can track the status of your order from the customer area, available on the homepage.
All orders placed on our website with delivery outside the member countries of the european union may be subject to taxes as well as customs duties are levied when the package reaches its destination. These duties and taxes, if any , are related to your care and your responsibility. We are not required to check and inform you of customs duties and taxes, for which it is difficult to know in advance, given the specificity in the matter of each country, please inquire beforehand with competent authorities of your country.
You have a period of 7 working days after the delivery date to cancel your order (Consumer Code). You must return your products in their original packaging and in good condition, clean their remarketing and request an exchange or refund (excluding shipping and return shipping costs). Special sizes orders will not be subject of any cancellation to the extent possible if they are custom made, or with a choice of colors.
All our products are guaranteed, furniture 2 years, mattresses, bedsteads, benches and 5 years, other products a year.
Product unit measure
The unit measure is the centimeter
In case of problems, please contact us.
ePnos sarl. Doupe 43500 ST JEAN D’AUBRIGOUX
RCS Le Puy en Velay 505 046 524 - TVA FR69505046524 -